Services

Signalling & Infrastructure Services: Maintaining optimal performance throughout the lifecycle

Signalling & Infrastructure Services at a glance

  • Service support contracts delivered in over 50 countries
  • Over 40 ongoing Long-Term Service Support (LTSS) contracts
  • More than 100 ongoing Technical Support & Spares Supply Agreements (TSSSA)
  • LTSS contract duration up to 30 years
  • Up to 50 years committed system lifecycle through implementation of LTSS
  • Over 40 committed deployments of HealthHub™ Signalling

As a trusted partner in maintaining railway signalling and infrastructure, Alstom offers a comprehensive range of conventional and digital services to help customers optimise maintenance, improve rail network availability, and extend asset lifetime. For more than 50 years, Alstom has been providing services to our customers globally, continuously adapting to an ever-evolving environment, moving towards a digital future together.

  • Optimise maintenance

    Optimise maintenance

    - Committed lead times & prices
    - Immediate access to expert support
    - Obsolescence and competences managed
    - Cyber vulnerabilities addressed
    - Condition monitoring, reliability managed

  • Maximise availibility

    Maximise availibility

    - Minimised stock shortages
    - Rapid resolution of faults
    - Avoid disruptions due to aging and poor maintenance
    - Avoid disruptions caused by cyberthreats
    - Minimise Service Affecting Failures

  • Reduce Lifecycle cost

    Reduce Lifecycle cost

    - Limit on-site stock-holding costs
    - Optimise resources, reduce downtime
    - Avoid cost of redesigns and unplanned modifications
    - Minimise cost of system recovery
    - Avoid penalties, limit spares consumption

Long Term Service Support: maintaining optimal performance throughout the system lifecycle

The Circle Line is a crucial link in Singapore’s railway network, with daily ridership reaching up to 0.5 million passengers, intersecting with all other metro lines in the region. Mr Lam Sheau Kai, President SMRT Trains, provides his views on the LTSS contract and related benefits to their operations.

Technical Support and Spares Supply Agreement: meeting fundamental maintenance needs

Alstom is the leading supplier of signalling systems in Poland with over 200 stations equipped with our products. PKP PLK, the Polish railway infrastructure owner, relies on the Alstom TSSSA contract to ensure proper maintenance of the network.

HealthHub™ Signalling: asset condition monitoring and diagnostics for reliable operations

The Alstom APM system has been operating on Frankfurt Airport’s SkyLine since 1994. The system connects the airport’s terminals 1 and 2 and carries 12 million passengers per year. The existing signalling system is being modernised to CBTC and will be augmented with HealthHubTM Signalling.