Services

FlexCare Sustain: Rail parts, repairs, and overhauls for safe and reliable fleets

EKZ employee working at site in Kazakhstan

Flexcare sustain at a glance

  • Simple and fast parts ordering and delivery
  • Reduced inventory with digital warehouse
  • 24/7 support through worldwide network of service centres
  • For Alstom and other OEM parts and components
  • Overhaul solutions for all major subsystems
  • Proactive obsolescence management

Maximise the availability and longevity of your rail assets with Alstom’s FlexCare Sustain™ solutions for parts, repairs, overhauls and obsolescence management. We offer flexible contracts from on demand orders to long-term agreements, with committed costs and lead-times. Alstom provides 24/7 customer care through our worldwide network of service and repair centres to sustain the safety and reliability of your fleets for the long run.

Learn more about FlexCare Sustain solutions in Alstom’s virtual universe
flexible contracts
fast parts supply
OEM expertise
Spare parts at TMH's factory
Lifting operations - Services Industrial site in Pinto, Madrid

One-stop-shop for all your parts, repair and overhaul needs

Save up to 50% on parts and components by repairing instead of purchasing new ones. As an original equipment manufacturer and maintainer, Alstom offers the broadest portfolio of rail parts and repair services to bring your assets back to like-new condition, while saving you money. Our experts are located all around the world to support you with your needs, regardless of where your fleets operate.

EKZ employee in Kazakhstan

Any part, anytime, anywhere

Alstom is your partner for worldwide spare parts supply and fast delivery with a broad catalogue of over three million referenced parts. Our supply chain expertise ensures we deliver optimal system availability commitments through flexible commercial offerings, from parts supply on demand, to vendor managed inventory, to long-term agreements. We monitor and replenish our customers stock and critical parts as they use them, meaning zero lead times for locally-held parts, and guaranteed 48-hour delivery from our central warehouse. Our return on experience helps us to anticipate your future needs and enhance predictive maintenance, while providing you with lower inventory and higher availability.

3d printing activities at Alstom’s Santa Perpètua site in Barcelona

Short lead times with additive manufacturing

Alstom is using additive manufacturing technology to bring parts to customers in a faster and more sustainable way. We print rail parts using various high-quality materials, including polymers, ceramics and metals. We send digital files of parts from our digital warehouse around the world to our 3D printing hubs, so parts can be printed close to you and delivered as quickly as possible, ensuring optimal system availability. We also have a panel of qualified suppliers to support with larger project needs.

  • Lifting operations - Services Industrial site in Pinto, Madrid
  • EKZ employee in Kazakhstan
  • 3d printing activities at Alstom’s Santa Perpètua site in Barcelona

  • One-stop-shop for all your parts, repair and overhaul needs

    Save up to 50% on parts and components by repairing instead of purchasing new ones. As an original equipment manufacturer and maintainer, Alstom offers the broadest portfolio of rail parts and repair services to bring your assets back to like-new condition, while saving you money. Our experts are located all around the world to support you with your needs, regardless of where your fleets operate.

  • Any part, anytime, anywhere

    Alstom is your partner for worldwide spare parts supply and fast delivery with a broad catalogue of over three million referenced parts. Our supply chain expertise ensures we deliver optimal system availability commitments through flexible commercial offerings, from parts supply on demand, to vendor managed inventory, to long-term agreements. We monitor and replenish our customers stock and critical parts as they use them, meaning zero lead times for locally-held parts, and guaranteed 48-hour delivery from our central warehouse. Our return on experience helps us to anticipate your future needs and enhance predictive maintenance, while providing you with lower inventory and higher availability.

  • Short lead times with additive manufacturing

    Alstom is using additive manufacturing technology to bring parts to customers in a faster and more sustainable way. We print rail parts using various high-quality materials, including polymers, ceramics and metals. We send digital files of parts from our digital warehouse around the world to our 3D printing hubs, so parts can be printed close to you and delivered as quickly as possible, ensuring optimal system availability. We also have a panel of qualified suppliers to support with larger project needs.

StationOne marketplace for sustainable parts supply

StationOne™ is your digital solution for simplifying sustainable online parts sourcing. Our B2B online marketplace provides a platform for operators to purchase parts and components for their fleets, with over 158,000 products from various rail sector vendors, including Alstom. Ordering is simple, with personalised support and real-time information on your order. StationOne offers circular economy solutions, from second-hand to repaired parts and equipment, as well as overstock, allowing you to reduce your carbon footprint.

StationOne video snapshot
Learn more about StationOne, the online marketplace for rail solutions
Full_range_of_services_solutions_for_bogies_and_their_components
Alstom has a full range of services solutions for bogies and their components

Worldwide component overhaul expertise

No matter where your fleets are operating, Alstom experts are nearby to help. Our ten component services centres provide specialised support and a customised maintenance plan for all major rolling stock subsystems including power modules and switchgears, traction, bogies, brakes and train control management systems. We bring your components back to their original condition by leveraging technical expertise, engineering capabilities and knowledge on all key components as an original equipment manufacturer.

Proactive obsolescence management

Rolling stock typically have a lifetime of up to 40 years, and it is inevitable that various electronic components and sub-systems will become obsolete over time. We sustain the safety and reliability of fleets with proactive obsolescence management. Alstom has a proven obsolescence management track record with solutions from monitoring to full reverse engineering, or to sustain the technology, to extend service life and reduce the lifecycle costs of your fleet. Our approach includes a thorough root cause analysis, collaborative efforts with suppliers, and a focus on cost-effective management strategies.

Grain Valley circuit boards
Alstom provides proactive obsolescence solutions to ensure obsolescence impact is mitigated for increased fleet availability

FlexCare Sustain™ key figures

3M +
referenced rail parts
24h
lead-time for parts delivery
50+
repair and overhaul centres worldwide

Experts in brake system repairs and overhauls

Brakes are a critical subsystem for the overall technical performance of trains. As an original equipment manufacturer, Alstom has expertise in designing, manufacturing and maintaining braking systems, including hydraulic and electro/pneumatic equipment. Our brake component service centres support you with customised maintenance plans to cover your unique needs and bring your braking systems back to their original condition. We also offer engineering, industrialisation, testing and training services for maintenance activities on site.

We are developing our in-house capabilities to supply high-performing brake equipment and provide repairs and overhauls for braking systems to our customers by insourcing through strategic mergers and acquisitions. Over the past few years, Alstom has strengthened its expertise in braking systems with the acquisition of companies such as Ibre, specialised in the development, manufacture and supply of cast iron or steel brake discs; Flertex, specialised in the design and manufacture of brake linings for braking systems; and most recently, Ametsis, the benchmark for design, manufature and maintenance of braking systems.

When you choose Alstom as your maintainer, you get all the engineering and executional support of the vehicle integrator. As an original equipment manufacturer, we integrate our industrial and engineering capabilities into our repair and overhaul services, to ensure high performing subsystems. Our maintenance teams are continuously trained and supported to deliver world class overhaul, repairs and product improvement services. Alstom also provides services for braking systems produced by other original equipment manufacturers.

Alstom has services sites around the world with expertise in braking systems. Our component service centre for brakes in Madrid, Spain, supports customers worldwide on hydraulic and pneumatic systems, including those relying on technology from other manufacturers. We also have sites where we provide brake overhauls, such as in Kazakhstan, where we focus on pneumatic brakes for locomotives, and in Algeria and Sydney where we have hydraulic capabilities. Alstom is currently developing capabilities for pneumatic brake repairs and overhauls at a services site in Chile.

Our solutions