Services

FlexCare Perform: Rail maintenance services for all types of assets

Alstom employee at Wulkuraka site in Queensland, Australia

FlexCare Perform at a glance

  • Market leader in maintenance
  • Trusted maintenance partner for Alstom and non-Alstom fleets
  • Efficient and sustainable maintenance powered by advanced analytics
  • Guaranteed availability and reliability through innovative digital solutions
  • Entity in charge of maintenance certified in 12 countries
  • Flexible solutions from TSSSA to full maintenance

Alstom’s FlexCare Perform™ solutions redefine fleet performance, with a flexible portfolio of rail maintenance services tailored to your needs and operational requirements. From technical support with spares supply, to fully outsourced maintenance solutions, Alstom provides the greatest care for your rolling stock, infrastructure and signalling.

Learn more about FlexCare Perform solutions in Alstom’s virtual universe
Flexible solutions
Optimised lifecycle costs
Maximised availability
Workers completing the cabling routing on the roof of the Ottawa Citadis Spirit. Hornell, USA, February 2016

Lifecycle cost optimisation

There’s a reason why so many customers trust Alstom to take care of their rail assets. As an original equipment manufacturer, we have integrated engineering capabilities between new build and services, giving us the knowledge and expertise to develop innovative maintenance strategies to meet your unique needs. Our FlexCare Perform solutions deliver consistent fleet performance with a full range of rail maintenance services to improve reliability and availability, avoid unnecessary repairs, and reduce the lifecycle costs of assets.

Alstom Services center - Ridderkerk, Netherlands

TSSSA: combining high performance and low risks

Alstom offers technical support and spares supply agreements (TSSSA) to operators wanting to increase fleet availability and reliability, while keeping their own maintenance resources. Our TSSSA solutions develop the customer’s in-house rail maintenance capabilities, and guarantee cost certainty with planning and budget security through fixed pricing. Customers benefit from our extensive expertise as both an original equipment manufacturer and maintainer, with extensive return on experience from maintaining over 35,500 vehicles around the world.

Alstom employee works on a train in maintenance depot

Full maintenance services

Our full maintenance services target operators who want to fully concentrate on operations, entrusting Alstom to maintain their rolling stock assets, including other original equipment manufacturer products. As the sole service provider, Alstom optimises maintenance for all types of assets, reducing contractual interfaces to be managed. Our services experts across over 250 sites around the world undertake corrective and preventive maintenance, overhauls, obsolescence management, cleaning, depot operation and upgrades, and more.

Maintenance solutions for the entire railway system

Alstom offers scalable maintenance solutions, from technical support and spares supply to holistic maintenance solutions, for the entire railway system, including rolling stock, signalling, railway infrastructure (track, catenary, power supply and telecommunications), as well as civil infrastructure and facilities. Our system maintenance solutions deliver best-in-class asset management, availability, and continuous safe operations.

  • Workers completing the cabling routing on the roof of the Ottawa Citadis Spirit. Hornell, USA, February 2016
  • Alstom Services center - Ridderkerk, Netherlands
  • Alstom employee works on a train in maintenance depot

  • Lifecycle cost optimisation

    There’s a reason why so many customers trust Alstom to take care of their rail assets. As an original equipment manufacturer, we have integrated engineering capabilities between new build and services, giving us the knowledge and expertise to develop innovative maintenance strategies to meet your unique needs. Our FlexCare Perform solutions deliver consistent fleet performance with a full range of rail maintenance services to improve reliability and availability, avoid unnecessary repairs, and reduce the lifecycle costs of assets.

  • TSSSA: combining high performance and low risks

    Alstom offers technical support and spares supply agreements (TSSSA) to operators wanting to increase fleet availability and reliability, while keeping their own maintenance resources. Our TSSSA solutions develop the customer’s in-house rail maintenance capabilities, and guarantee cost certainty with planning and budget security through fixed pricing. Customers benefit from our extensive expertise as both an original equipment manufacturer and maintainer, with extensive return on experience from maintaining over 35,500 vehicles around the world.

  • Full maintenance services

    Our full maintenance services target operators who want to fully concentrate on operations, entrusting Alstom to maintain their rolling stock assets, including other original equipment manufacturer products. As the sole service provider, Alstom optimises maintenance for all types of assets, reducing contractual interfaces to be managed. Our services experts across over 250 sites around the world undertake corrective and preventive maintenance, overhauls, obsolescence management, cleaning, depot operation and upgrades, and more.

  • Maintenance solutions for the entire railway system

    Alstom offers scalable maintenance solutions, from technical support and spares supply to holistic maintenance solutions, for the entire railway system, including rolling stock, signalling, railway infrastructure (track, catenary, power supply and telecommunications), as well as civil infrastructure and facilities. Our system maintenance solutions deliver best-in-class asset management, availability, and continuous safe operations.

Guaranteed availability and reliability with digital solutions

Alstom uses the latest digital technologies including artificial intelligence, robotics, and digital twin to optimise maintenance activities. As pioneers in predictive maintenance, we have innovated to create solutions for unparalleled performance since 2006. With Alstom’s HealthHub™ for predictive maintenance, we guarantee higher system availability, lower costs, and enhanced maintenance planning. Our digital solutions are backed by advanced maintenance analytics to boost performance and improve operations.

Customer testimonial for Italo high-speed train maintenance with Gianbattista La Rocca and Aniello Calabrese from Nuovo Trasporto Viaggiatori (NTV)
Alstom maintains 397 non-Alstom freight locomotives for Ferrocarril, Ferrosur, and Ferromex in Mexico, which is 40% of the Mexican market

One trusted partner for mixed fleets

Alstom maintains both Alstom and non-Alstom rolling stock assets​, and can be the single maintainer for operators with mixed fleets, reducing the number of contractual interfaces to be managed by the customer. With a large number of maintenance contracts for non-Alstom fleets, we have a solid track record and return on experience from other manufacturers and mixed fleets (both Alstom and non-Alstom).

Expertise in depot design, build, and upgrades

The design of a depot and the equipment available have a major impact on maintenance efficiency and the reliability of rail operations - with a proven track record of successful depot projects worldwide. Alstom has unrivalled expertise when it comes to designing, building and upgrading depots and equipment as part of a maintenance contract. We design and implement state-of-the-art facilities for our customers that leverage the latest technologies to enhance maintenance capabilities and improve operational performance.

Kazakhstan site KZ8A locomotives maintenance
Alstom’s locomotive maintenance depot in Astana, Kazakhstan
In the UK, Alstom is ECM for over 1,200 Aventra™ electric multiple units

Registered ECM for over 2,200 vehicles 

As a certified entity in charge of maintenance (ECM), Alstom takes railway systems under its responsibility and ensures safe and reliable operation by applying a consistent standard maintenance management system, allowing you to concentrate on your train operations. Alstom has been a certified ECM for freight wagons since 2013 and for mainline passenger trains since 2014. Today, we serve customers from 12 countries and have 37 ECM certificates in accordance with European Union Regulation (EU) 2019/779*.  

FlexCare Perform™ key figures

35k+
vehicles maintained worldwide
70+
contracts with a duration of 20 years or more
250+
sites in over 40 countries

Digital depot: Taking maintenance to the next level

Alstom’s digital depot seamlessly integrates the latest technologies for smart maintenance to streamline maintenance processes, monitor asset health in real-time, and optimise operational efficiency. Using data-driven insights, our digital depot takes maintenance to the next level, finding faults before they occur, enabling better task planning, and quickly resolving issues to quickly bring our customers’ trains back into service with the highest performance.

  • This image shows a graphic of Alstom’s digital depot. In the centre of the graphic is a train track that loops into a rectangular shape with four trains running along the track. Inside the track, it has the Alstom logo and says ‘Digital depot’. Outside of the track, the graphic is split into three sections: Fleet monitoring and management at the bottom-centre of the graphic, Smart execution on the right side of the graphic, and Customer engagement on the left side.

    The following graphics and text can be found in the image: 

    Fleet monitoring and management: 

    • One the right side, there is a train passing through Alstom’s TrainScanner™ for condition monitoring, and beside it there is text which says: Big data analysis. 

    • Close to the TrainScanner, there is a graphic with a large screen with data and two employees reviewing it. The text beside it says: Fleet planning and life cycle management. 

    • One the left side, the graphic shows a control centre with a screen showing train data, and three employees at a desk monitoring the health of trains. The text below says: Train health monitoring and predictions.  

    Smart execution: 

    • Along the track, there is a graphic with a train alongside a digital twin, the text says: Digital twin. 

    • There are two employees near the train with two texts, one says: Digital documentation and safety, and the other says: Task assignment and execution. 

    • On the right side of this section, there is a graphic of an employee using virtual reality technology and the text says: Extended Reality. 

    • In the middle, there is a graphic of a 3D printer which says 3D print, and the text beside it says: 100% parts availability.  

    • On the left side there are four screens with graphs and three employees reviewing them, and the text says: Lean maintenance management.  

    Customer engagement 

    • Along the track in this section there are two trains. 

    • At the top of the section, the graphic has two screens with data and one employee reviewing the screens, and there is another employee at a desk working at a computer. The text says: Real-time fleet interface. 

    • Below, there are two screens with data, and two desks, each with an employee working. The text says: Operational performance.  

Alstom Services: The Leading Locomotive Maintainer

Leading locomotive maintainer

Alstom is the market leader for locomotive maintenance, with over 30 years of experience servicing locomotives all around the world, from Europe, to the Americas, Africa and Asia. We currently maintain around 2,450 locomotives and powerheads, including 420 non-Alstom manufactured locomotives. Alstom is the only maintainer servicing all types of locomotives, including freight, passenger and shunting. We also maintain locomotives with different types of traction such as electric, diesel, and increasingly battery traction.

As an original equipment manufacturer who has sold over 5,700 locomotives around the world over the last 20 years, we integrate our expertise into our locomotive maintenance services. Alstom offers a full range of solutions from technical support and spares supply agreements, to full maintenance where Alstom can also take on the role of entity in charge of maintenance. We incorporate the latest innovations and technologies into our solutions to provide our customers with greener and smarter mobility.

Our green modernisation solutions for existing locomotives, to include solutions to reduce or completely eliminate emissions with hydrogen, battery or hybrid re-tractioning. Alstom can undertake feasibility studies to understand your unique needs and build prototypes. We harness maintenance data solutions, including HealthHub™, Alstom’s solution for predictive maintenance and fleet management, which allows us to remotely monitor fleets from a control room in order to intervene and plan maintenance on individual locomotives based on their condition.

Alstom serves customers from our large network of over 80 depots around the world dedicated to locomotive services. We also provide services through our mobile support teams, operating from small trucks that can travel to the locomotives when there’s an issue. Thanks to remote monitoring, we can assess if the mobile response teams can manage the maintenance activities, to avoid a customer having to send the locomotive to a depot.

Our solutions